Implementing CWWs
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ACCESSIBILITY/FLEXIBILITY ON SCHEDULED DAYS OFF

A set of critical decisions for employees and mangers setting up and maintaining CWWs concerns the employee’s accessibility and flexibility on his or her scheduled flex day. There is a natural tension between respecting the CWW and the flex day or part-flex day that it creates in the workweek and dealing with the press of business that may intrude on that day. Issues to address are:

 
Occasional vs. Chronic   Over time the arrangement and workload may reveal a pattern of intrusion into the scheduled day off. It is important for both parties to reach an understanding of what level of interruption is acceptable.


Training & Special Events   Managers should try not to schedule full group activities on days when compressed workers are scheduled to be away from work. Although compressed workers need to be flexible and amenable to swapping days to accommodate important meetings or events, it should not be assumed that a compressed worker will be available for every event. Understandings on these matters need to be reached between the manager and employee.

 
Access: phone, cell, voice and email   Reach agreements early on:



What phone numbers will be provided


Whether and how often email and voice mail will be checked


Whether and how often messages will be returned


These understandings should be updated periodically.


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